The Quality Leadership Program

Focuses on 12 of the key areas managers require to be successful and effective. Mangers are not necessarily effective if they are successful and visa versa. A manager may be deemed to be successful if his or her department meets quota or sales targets. That same manager would not be effective if their attendance is required at all times in order for production, sales, profit or customer satisfaction are to be achieved. The effectiveness of a manger is gauged on how things work when he or she is not present.

Objectives of The Total Quality Leader Program

by section

TABLE OF CONTENTS
 

1 --The Role And Responsibility Of A Leader

Learning Objectives
After completing this lesson you will have learned:

l. The basic role of a leader (manager, supervisor other organizational
leader).
2. How to distinguish between the role of a leader and the roles of the
employees whom he or she supervises.
3. What responsibilities a leader has toward his or her employees,
peers and superiors (the company or organization).
4. The basic skills and functions that all organizational leaders must
possess and perform.

2 -- Focusing On Total Quality

Learning Objectives

After completing this lesson you will have learned:
1. The history and importance of today's nation-wide movement to
improve product and service quality.
2. The definition and key principles of total quality management
(TQM).
3. What you can do to establish a total quality climate within your own
work group.

3 -- Developing Leadership Skills

Learning Objectives

After completing this lesson you will have learned:
1. The important functions, characteristics and styles of leadership.
2. How to assess your own leadership style and effectiveness.
3. How to determine which leadership style is most effective in any
particular situation.

4 -- Building A Winning Team

Learning Objectives

After completing this lesson you will have learned:
1. What groups are and how groups function.
2. What the difference is between a group and a team.
3. What must be done in order to develop a winning team in
your work group.

5 -- Communicating And Active Listening

Learning Objectives

After completing this lesson you will have learned:

1. What communication is and how the process of communication works.
2. How to avoid common barriers to communication.
3. How to improve two-way communication with others by developing
active listening skill.

6 -- Motivating Through Empowerment
 

Learning Objectives

After completing this lesson you will have learned:

1. What empowerment is and how it can affect employee work performance and
overall organization effectiveness.
2. Six key steps that are necessary to create an empowered work force.
3. What you can do to become a facilitative leader and motivate your employees
by empowering them.

7 --Solving Problems Effectively

Learning Objectives

After completing this lesson you will have learned:

1. The relationship between problem solving and decision
making.
2. How to use a basic six-step model to solve problems and make decisions.
3. What the common causes of conflict are and how to resolve conflict
constructively.

8 --Improving Planning Skills

Learning Objectives

After completing this lesson you will have learned:

1. The concept, purpose and importance of the planning and organizing
function.
2. How to set meaningful objectives and develop plans by which they can be
accomplished.
3. Key principles of time management including prioritization and delegation.

9-- Training Employees To Succeed

Learning Objectives

After completing this lesson you will have learned:

1. The training role of managers, supervisors and other work group leaders.
2. How to effectively train employees in job skills and make work assignments
that will be successfully completed.
3. How to avoid common training and work assignment pitfalls.

10 --Improving Employee Work Performance

Learning Objectives

After completing this lesson you will have learned:
l. The principles of establishing work standards and control points for employees.
2. Methods by which you can diagnose employee performance deficiencies and
determine how to correct these deficiencies.
3. How to handle persistent employee performance problems, including employee
discipline.

11 --Coaching And Counseling

Learning Objectives

After completing this lesson you will have learned:
1. The difference between the skills of coaching and counseling.
2. How to conduct a productive counseling session that resolves employees'
concerns, problems or complaints.
3. How to conduct a constructive coaching session that improves employee job
performance.

12 -- Managing Cultural Diversity

Learning Objectives

After completing this lesson you will have learned:
1. Why intercultural communication skill is important to your role as a leader.
2. How misunderstandings can arise among culturally diverse employees.
3. How you can improve communication and relationships with employees of
different cultural backgrounds.