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Full spectrum of human resource development & trainer extraordinaire

 

                                       Sue Wadland

      138 Mount McKenzie Gardens S.E

       Calgary, Alberta T2Z 2P9
        Direct line: 403 257 8404
        Toll Free  1-877-665-8162
 
          E-Mail  
         sue@laboursolutions.com
 
 
 
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Senior Consultant

Sue is an experienced human resources and training professional and as a contract consultant working out of Calgary, Alberta provides expertise in program facilitation and training and development of leading edge human resources materials.

 Specific areas of expertise include:

  •  Creation of high impact, user friendly Standards and Procedures Manuals from Housekeeping to health and Safety
  •   Delivery of the internationally recognized Train the Trainer program
  •  Design of fun, instructional training programs for delivery by on-site personnel
  • Creation of management training programs designed to meet company specific training needs    and enhance personal growth and development
  • Design/implementation of key tools to achieve professional human resources practices such as hiring and appraisal 
  •    Creation of new training programs to address company specific objectives
Sue has spent considerable time working with unionized business units and understands and respects the role of union and management. Sue has also conducted extensive human resources and training audits using the process as an opportunity to coach and develop supervisors and managers on key practices. Sue’s understanding of the full spectrum of human resource development has resulted in reduced employer risk and insurance premiums and heightened recognition as a fair and ethical employer.
 
 
Background

Sue’s professional background includes human resource development experience in England and Ireland and 17 years with Royal Host Hotels and Resorts based in Calgary, Alberta. Currently holding the Certified Hotel Administrator Designation (CHA), Sue’s career in the world of hospitality started with her decision to complete the Higher National Diploma in Hotel and Catering Management followed by selection for participation in the intensive 12 month management training program offered by Trusthouse Forte Hotels. Subsequent positions over a 14 year period with Trusthouse Forte resulted in specialization in human resource development together with attainment of the TS4 Instructor Training qualification and the opportunity to write/deliver Head of Department Development Programs at the Forte Management Training Center for International Management and Staff (the Academy). Immediately prior to moving to Canada Sue held the position of Area Personnel and Training Manager for Trusthouse Forte Hotels in Ireland.
As Royal Host’s Executive Vice President of Human Resource Development and a qualified instructor trainer, Sue created over 20 Standards and Procedures manuals capturing the essence of the hotel industry and created the Extra Special People training programs for owned and managed business units within Canada and the United States. Respected as a human resources advisor, Sue provided guidance on employee concerns and disciplinary matters in both union and non union environments and provided advice and guidance on grievances and collective bargaining. Sue has also served as an advisory member for the University of Lethbridge, Calgary campus and has been recognized by the University’s Mentors Program Appreciation Award.
 

As Royal Host’s Executive Vice President of Human Resource Development,  Sue developed over 20 Standards and Procedures manuals capturing the essence of the hotel industry and created the Extra Special People (ESP) training programs for owned and managed business units within Canada and the United States. Respected as a human resources advisor, Sue provided guidance on employee concerns and disciplinary matters in both union and non union environments and provided advice and guidance on grievances and collective bargaining. Sue has also served as an advisory member for the University of Lethbridge, Calgary campus and has been recognized by the University’s Mentors Program Appreciation Award. Other awards include the Progressive Personnel Program – 1999 International Awards Super 8 Motels Inc.
 

Sue made the transition from her position as Corporate Executive to Consultant in the fall of 2010 to provide training/human resources services across Canada. Sue is also an Executive Leadership Coach working with Lifestyle Architecture North America Inc.