Communication Effectiveness Scale


This is an excellent diagnostic and learning instrument that can be used both to develop the communication skills of individuals and also to serve as the basis for designing a program to improve overall organizational communication effectiveness. The multi-level Communication Effectiveness Scale measures perceptions about communication practices in six crucial dimensions:

Listening Skills
Verbal Communication
Written Communication
Coaching & Counseling
Intergroup Communication
Performance Communication

It provides managers and supervisors with a constructive assessment of how effectively they are communicating with their subordinates, peers and superiors and pinpoints areas where improvement is needed. The 48-item Communication Effectiveness Scale  is easy-to-administer and easy-to-interpret. The scoring format lets individual respondents compare their own self-assessment with the perceptions of others pm their team.